Privacy policy

We are pleased that you have taken an interest in our company and our website. Data protection, particularly the protection of your data, is very important to us. 

In the following, we would like to inform you of the collection and use of personal data.

1. Collection of personal data

Personal data are information that can be used to identify a person, i.e. information that can be traced back to a person. This includes name, e-mail address or telephone number. However, data such as preferences, hobbies, memberships or which websites someone views count as personal data.

In general you can call up all webpages for Gustav Hensel GmbH & Co. KG without providing personal information. You will be notified in advance should an individual circumstance require you to provide your name, your address or other personal data. Your personal usage data are used so that Gustav Hensel GmbH & Co. KG can make its services as enjoyable as possible and improve them.

If you decide to turn over personal data to Gustav Hensel GmbH & Co. KG using the internet so that, for example, correspondence can be processed or an order can be carried out, then this data shall be carefully handled in accordance with the strict regulations of the General Data Protection Regulation (GDPR) in conjunction with the new German Federal Data Protection Act (BDSG-new). 

By calling up the website, Gustav Hensel GmbH & Co. KG receives usage data, which are stored for security purposes and may permit identification (e.g. IP address, date, time and pages that were viewed). These data are evaluated by Gustav Hensel GmbH & Co. KG in order to learn about user behaviour and to gather statistics. In the course of doing so, all measures are in observance with the high security standards of the German Teleservices Data Protection Act (TDDSG) and the German Telecommunications Data Protection Ordinance (TDSV). Personal data is not used for identification. We reserve the right to statistically evaluate anonymised data sets.

2. Right of access and contact

You have a right to access information about your stored data at no cost and, if necessary, to rectify, block or erase these data. Please contact the following address:

Gustav Hensel GmbH & Co. KG
Gustav-Hensel-Str. 6
D-57368 Lennestadt
Telephone: +49 (0) 2723/609-0
Fax: +49 (0) 2723/60052
E-Mail: dtnschtzhnsl-lctrcd

If you request that Gustav Hensel GmbH & Co. KG not use your personal data for further contact and/or erase them, we shall proceed accordingly. Data that are necessary for completing an order or for commercial purposes are not affected by withdrawal or erasure requests. 

Please understand that in cases of a withdrawal, personalised services can no longer be provided as this is arranged through the use of customer data.

3. Cookies

Gustav Hensel GmbH & Co. KG uses cookies. Cookies contain information that is sent back to the server for your next online visit. They can only be read by the server that also previously set them.

On the one hand, cookies are intended to make websites user friendly, specifically for the users (e.g. storing log-in data). On the other hand, they are intended to record statistical data about website usage and they allow analysis of this data for the purpose of improving our offers. The users can control how cookies are set. Most browsers are set to automatically accept cookies. However, this function can be deactivated in the browser at any time. You can set your browser such that it notifies you once cookies have been sent.

Necessary cookies
These cookies are necessary for the operation of the website and therefore cannot be deselected.
Storage durationSession
Necessary standard cookie to use PHP session data.
Storage duration5 years
Saves that the cookie or privacy policy is not displayed again with every call.
Storage duration5 years
Remembers the user decision whether external components can be loaded automatically.
Storage duration5 years
Remembers the user decision that visitor behavior can be tracked.
Marketing-/Tracking Cookies
These cookies are used for marketing purposes and analyze your visitor behavior.
Storage duration2 years
Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and combine the data from previous visits.
Storage duration1 minute
Used by Google Analytics to limit the request rate./_gat cookie is used for throttling analytics requests to Google Analytics servers.
Storage duration1 day
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Storage duration1 year
Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
Storage duration1 month
Is set when playing embedded YouTube videos: This Google cookie is used to optimize advertising, to provide relevant advertisements for users, to improve reports on campaign performance or to prevent a user from seeing the same advertisements several times.
Storage duration1 year
Is set when playing embedded YouTube videos: This cookie is used for advertising on Data is collected anonymously and automatically. Collected data include browser type, referral / jump page, viewed content on website, operating system, clickstream data for analysis of trends and optimization services.
Storage duration20 years
Is set when playing embedded YouTube videos: These cookies are required to watch videos on YouTube. They enable Google to collect user data for videos on YouTube.
Storage duration5 minutes
Is set when playing embedded YouTube videos: This cookie is used to support Google's advertising services.
Storage duration6 months
Is set when playing embedded YouTube videos: Google uses these cookies to store customer preferences. Tailored advertising is placed on Google sites based on web searches and actions performed.
Storage duration1 month
Is set when playing embedded YouTube videos: This cookie is used to support Google's advertising services.
Storage durationSession
Is set when playing embedded YouTube videos: session ID.

4. Web analysis-Tool - Google Analytics 4

The websites of the company Hensel use the web analysis service Google Analytics provided by Google LLC. The data controller for users in the EU, the EEA and Switzerland is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

This makes it possible to match data, sessions and interactions across multiple devices with a pseudonymous user ID and thereby analyse the activities of a user across different devices.

Google Analytics uses cookies, text files that are saved on your computer to analyse your use of the website. The information generated by the cookie on your use of the website is usually transferred to a Google server in the USA and stored there.

In the version Google Analytics 4, IP anonymisation is always activated when using this website. As a result, your IP address will be shortened within EU member states. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. According to Google, the IP address is not linked with other data.

When visiting our website, it is possible that certain information is collected, for instance page views, the first visit to the page, the start of the session, the click path, scrolls to the end of the page, clicks on external links, internal search queries, interaction with videos, your approximate location, the IP address in shortened form, technical browser information and your Internet provider.

Google will use this information on behalf of this website’s operator to analyse your use of the website and compile reports about website activities. We perform these analyses with the aim of optimising the performance of our website.

The legal basis for the processing of your data is your consent pursuant to Art. 6 Para. 1a of the GDPR. You can revoke your consent with effect for the future at any time.

Your data that has been saved will be deleted automatically at the latest after 14 months.

You can find additional information on data protection at Google under the following link:

5. Use of

Gustav Hensel GmbH & Co. KG uses a web service from, 182-21 150th Avenue, Springfield Gardens, NY 11413, USA on this website to determine the geolocation via the IP address. Geolocation data such as organisation, time zone, ISP, post code, latitude or longitude, language, town/city, country and region can be determined based on your IP address and your dial-up hub. This data is used used for location determination in order to adapt the content of the website to the appropriate language and to tailor the use to the visitor. The tool is also used to assess security threats in order to avert attackers and bots. The legal basis for the processing of personal data is our legitimate interest in the presentation of an optimal website, and the security of this website in accordance with Art. 6 Para. 1f of the GDPR. You can delete cookies at any time. We only use with activated anonymisation of the IP addresses.

The data protection policy of the operator can be found here:

6. Newsletter

You can sign up for the Hensel newsletter on our website. To do so you need to provide us with your e-mail address. The additional information serves to optimise the newsletter. Your data shall only be used to send the newsletter. It is possible to unsubscribe from the newsletter at any time. You will find the relevant link to do so at the end of the text in every newsletter we send. If you click on the link, we will delete you from the mailing list and you will receive a corresponding confirmation e-mail.

7. Contact form/Documentation request forms

You can use the contact form to send us your enquiries. The data provided shall only be used for answering your enquiries.

You have the option of having documents sent to yourself on our website. The data provided may be passed on to contracted data processors. We carefully select these service providers, and they are contractually obligated to comply with the necessary technical and organisational measures.

The website of Gustav Hensel GmbH & Co. KG may contain links to other websites. Gustav Hensel GmbH & Co. KG has no influence over the editorial content of third-party websites or that the operators adhere to their privacy policies.

Our webpages contain links and no plug-ins to social networks. In particular, Facebook, Twitter and YouTube. Please take note of their privacy policies when using these services.


We process your personal data in compliance with the EU General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) and all other relevant laws.

With "myHENSEL" you can access all Hensel web applications and apps with just one login.

As part of this, we collect the following data from you for the purpose of registration:

  • first name
  • Surname
  • e-mail
  • Personal password

In addition, you have the option of adding the following information to your profile so that we can better get in touch with you:

Company, street, house number, zip code, city, country/region, telephone number, number of employees, industry, function, position, newsletter registration, data protection declaration accepted.

The legal basis for the processing is your consent in accordance with Article 6, Paragraph 1a GDPR. You can revoke this consent at any time for the future.

The technical processing takes place within Microsoft ® Azure AD B2C and the Hensel internal CRM system.

We use the Azure® AD system from Microsoft® to manage the users of myHENSEL. Microsoft® provides corresponding guarantees for the processing of personal data in accordance with the GDPR. For more information on Azure® AD security, see the links below.

Cookie definitions for Microsoft Azure AD B2C

Microsoft uses cookies to improve the use of Azure AD B2C. For more information, see the link below.

With your registration you consent to the use of cookies.

Supplementary terms of use for the myHENSEL portals

The user acknowledges that the use of motifs and text in connection with the customized box is at their sole and absolute responsibility.

The user expressly declares that he is in full possession of the copyright and/or usage rights to the motifs and texts he has used and that no third-party rights are violated.

The user hereby releases Gustav Hensel GmbH & Co. KG from all third-party claims that are asserted against Gustav Hensel GmbH & Co. KG based on rights to the used motif and/or text by the user.

Gustav Hensel GmbH & Co. KG is entitled to cancel or reverse the order at any time in the event of ambiguities regarding the usage rights.

Gustav Hensel GmbH & Co. KG reserves the right to reject individualizations with offensive or infringing content and/or content that glorifies violence, extremism, racism, sexism and discrimination or content that is harmful to young people and to cancel or reverse such an order.

If you complete the order via the ELBRIDGE interface, your details will be forwarded to the service provider and electrical wholesaler.

10. Changes to our privacy policy

We reserve the right to adjust or change this privacy policy at any time with future effect. The current version is available on our website. Please look up our privacy policy in regular intervals and learn more about the valid provisions.

11. 3D configurator ENYGUIDE

The ENYGUIDE configurator can be used to plan distributions from Mi- or Enystar enclosures. The data is saved on an order-related basis. It is possible to register via our customer portal "MYHENSEL" (see point 9 of the privacy policy). A password-protected access is set up for each customer for this purpose. The data collected during registration will only be used for the purpose of registration on MYHENSEL (legal basis: Art. 6, para. 1, lit. B GDPR). By registering, planned projects can be viewed and further processed.

Please take care to keep your password confidential to prevent misuse and ensure that your data is kept up to date in your own interest. You are responsible for all processes initiated under your user name, insofar as you are culpably responsible for them.

If you have forgotten your access data, we will process your e-mail address so that we can send you new access data.

The creation of a user profile is voluntary. All planning can also be carried out without registration, but not all programme functions are available in this case.

If you complete an order via the ELBRIDGE interface, your details will be passed on to the service provider and electrical wholesaler.

As at: 02/2024

We use cookies

In order to optimally design our website for you and to continuously improve it, we use cookies and external components. You can choose which services you want to allow. Further informations are available in our Privacy Policy